1. Introduction
Welcome to Detour ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our digital travel guides (the "Products"), available via our website at detourguidee.com. By purchasing or downloading any Product, you agree to be bound by these Terms. If you do not agree, please do not use our Products.
All payments are securely processed by Creem.io, which acts as our Merchant of Record. Purchases will appear on your statement as CREEM.IO* STORE. By completing a purchase, you also agree to Creem's Buyer Terms.
2. Eligibility
You must be at least 16 years of age to purchase or use our Products (18 in jurisdictions where the minimum age of digital consent is higher). By purchasing, you confirm you meet this requirement. Our Products are not intended for children under 16, and we do not knowingly collect personal data from them.
3. Description of the Products
Detour publishes independent travel guides delivered exclusively in PDF format. Each guide includes curated walking routes, local restaurant and bar recommendations, hidden attractions, nature spots, beaches, hikes, and practical tips for exploring a destination beyond the obvious tourist path. No physical product is shipped. The specific content varies by guide and is described on the relevant product page.
4. Accuracy Disclaimer
The information in our guides was accurate at the time of publication. We make no guarantees about the continued accuracy, completeness, or suitability of any recommendation. Places may close, prices may change, and opening hours may vary. We recommend verifying details before visiting. Detour is not responsible for any inconvenience, costs, or losses resulting from outdated or inaccurate information.
5. Purchase and Delivery
Upon successful payment, you will receive a confirmation email from Creem.io containing a link to your personal order page, where your PDF guide is available to download. Your guide is also immediately accessible on the post-purchase confirmation page. If you are unable to access your guide within 1 hour of purchase, please contact us at support@detourguidee.com.
6. Payments and Refunds
- Payment Processing: Detour does not process or store your payment card or banking details. All payments are securely processed by Creem (Armitage Labs OÜ), which acts as our Merchant of Record.
- Pricing: The price of each guide is displayed clearly before purchase. No hidden fees apply.
- Refunds: Due to the digital nature of our products, all sales are final and non-refundable once the order page has been accessed and the guide downloaded. If you have not received access to your guide within 14 days of purchase, you are entitled to a full refund. Please note that Creem.io reserves the right to issue refunds within 60 days of purchase to prevent chargebacks. To request a refund, contact us at support@detourguidee.com with your order details. Refunds will be processed within 5 to 10 business days depending on your bank or payment provider.
7. License and Permitted Use
Upon purchase, you are granted a personal, non-exclusive, non-transferable license to use the guide for personal, non-commercial purposes only. You may not reproduce, redistribute, resell, share, or publish any part of any Detour guide without our prior written consent. Any Google Maps lists included with our guides are for personal navigation use only. Links included in guides are provided for convenience and may change without notice.
8. Intellectual Property
All content in Detour guides — including text, illustrations, photographs, routes, maps, and design — is the intellectual property of Detour. Unauthorized reproduction or distribution of any part of our guides is strictly prohibited and may result in legal action.
9. User Responsibilities
When purchasing and using our Products, you agree:
- Not to misuse, reproduce, or redistribute any guide or part thereof.
- Not to use our Products for any unlawful purpose.
- To provide accurate information when completing a purchase.
- To use any included Google Maps lists for personal navigation only.
10. Feedback and Suggestions
If you share feedback or suggestions about our Products, you agree that we may use this feedback freely without any obligation to compensate or credit you.
11. Google Maps
Some of our guides include links to Google Maps lists within the PDF guide. By using these links, you agree to be bound by Google's Terms of Service. We are not responsible for the availability or accuracy of Google Maps content.
12. Privacy and Data
Our collection and use of your personal information are described in our Privacy Policy. By purchasing our Products, you agree that we may process your information as described there, including rights available under GDPR and other applicable laws.
13. Limitation of Liability
To the fullest extent permitted by law:
- Detour and its owner are not liable for any indirect, incidental, or consequential damages arising from your use of any guide or any places recommended within it.
- Our total liability shall not exceed the amount you paid for the relevant Product.
- We provide our Products "as is" without warranties of any kind, express or implied.
14. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website with an updated effective date. Continued use of our Products after changes constitutes acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of Ukraine, without regard to its conflict of laws principles. If you access our Products from another jurisdiction, you are responsible for compliance with local laws. Notwithstanding the above, consumers located in the European Union retain all mandatory rights and protections granted under applicable EU consumer protection law, which cannot be waived by contract.
16. Contact
If you have questions about these Terms, contact us at:
Detour (Individual Entrepreneur)
Ukraine
support@detourguidee.com